TERMS AND CONDITIONS

Terms & Conditions

Hamilton Equine Veterinary Practice Ltd is a private limited company, registered address being Staverton Court, Staverton, Cheltenham, Gloucestershire, GL51 OUZ. The company number is 15025618.

By registering with Hamilton Equine Veterinary Practice Limited and instructing us to perform services and/or by purchasing and ordering goods, you agree that you are a client of Hamilton Equine Veterinary Practice Limited and you are bound by the following terms and conditions.

Fees and Estimates

Hamilton Equine Veterinary Practice Ltd is registered for VAT which will be charged on all services and products sold by Hamilton Equine Veterinary Practice Ltd.

VAT Number: 438 669 642

Fee levels are determined by the time spent on a case, the level of intensity of investigation and treatment used, the expertise required and the technical equipment used, in addition to the costs of drugs, materials and consumables used.

You agree to pay to Hamilton Equine Limited all costs and expenses that may be incurred whilst your animal is under Hamilton Equine Veterinary Practice Limited's care. You understand that if complications occur, the costs, which you will be liable for, may well be in excess of those first anticipated.

You will understand that quite often the investigation and treatment of accident, illness and injury does not follow a predictable “standard” course, and therefore costs may vary and be difficult to predict accurately. Where complex or costly investigation and treatment is anticipated, we will discuss this with you and provide you with an estimate where possible. If specifically requested, we will provide you with a written estimate but, unless stated to the contrary, such an estimate will be for guidance only. We will endeavour to inform you of significant changes from the estimate throughout the progress of each case investigation/treatment. Depending on the treatment/investigation process this may not be possible. Please be aware that where unexpected problems and complications occur, costs are likely to increase.

The Client also accepts that Out of Hours calls and consultations will attract additional charges depending on the time of day/night.

Hamilton Equine Veterinary Practice will charge a reasonable fee for completing insurance forms from insurance companies; this fee reflects the time that we have to invest in completing this paperwork. A standard fee will be charged per insurance claim.

Settlement Terms

An itemised invoice will be produced at the conclusion of investigation and/or treatment. New Clients may be required to pay in advance or at the time of visit for Services until an account with Hamilton Equine Veterinary Practice Limited has been opened and approved. Certain procedures may require payment in advance for existing clients. Payment is due within 14 days of the date of the invoice, except registered business clients who have 30 days to make payment. Interest will be charged at a rate of 2.5 % per month on invoices that remain unpaid after 1 month of the date of the invoice. Such interest will accrue monthly until such time that the overdue account and any interest payments are paid in full. If accounts remain unpaid after 2 months the account will be referred to a third-party debt agency or the County Court. A third-party agency fee, plus any court and collection fees will be the responsibility of the client.

Insurance

Any insurance agreement is between you and the insurance company. The settlement terms apply in all instances unless prior arrangement has been made with Hamilton Equine Veterinary Practice Ltd. As such, to avoid any interest charges, it is possible that payment by the client to Hamilton Equine Veterinary Practice Ltd may be required prior to the client receiving payment from the insurance company. Non – payment or delayed payment by an insurance company is not the responsibility of Hamilton Equine Veterinary Practice Ltd and payment of the full account by the client will be expected in line with the agreed settlement terms.

Passports

All animals treated by Hamilton Equine Veterinary Practice Ltd must have passports. These should be available for inspection and should be signed by the owner to confirm that the animal is not intended for human consumption. If you do not have a passport or the animal is intended for human consumption it is your responsibility to inform the treating veterinarian prior to any treatment being carried out.

Limitation of Liability

We provide a complete ambulatory service for sports horses. Please get in touch to discuss in more detail.

Variation of Terms and Conditions

No variation of these terms and conditions will be accepted unless a written agreement is made between Hamilton Equine Veterinary Practice Ltd and the client.

Method of Payment

Payment can be made by the following methods:

  • Cash
  • Cheque – Please make cheques payable to “Hamilton Equine Veterinary Practice Ltd”
  • Credit and Debit card
  • Bank Transfer to:

    Account Name: Hamilton Equine Veterinary Practice Ltd
    Sort Code: 60– 83 – 71
    Account Number: 49418378
    IBAN: GB02SRLG60837149418378
    SWIFT/ BIC: SRLGGB2L